Returns Policy

At Coastal Dressing, we want you to love every piece you bring into your home. We understand that shopping for homewares, especially handcrafted and artisanal items, can sometimes be a personal journey. While we take every care to accurately represent our products through detailed descriptions and high-quality imagery, we recognize that a piece may not always meet your expectations once it arrives in your space. This Returns Policy is designed to outline our commitment to your satisfaction, provide clarity on the return process, and ensure that your experience with coastaldressing.com is as seamless and trustworthy as possible.

Our Satisfaction Guarantee

Your happiness with your purchase is our top priority. We stand behind the quality and craftsmanship of every item we curate. However, if you are not completely satisfied with your order for any reason, we are here to help. We offer a straightforward and transparent return process for eligible items. We believe that shopping for your home should be a joyful experience, and we want to remove any hesitation you might have about making a purchase. Our goal is to ensure that you feel confident and supported, whether you are making your first purchase or adding to a growing collection.

Eligibility for Returns

To be eligible for a return, items must be in their original, unused, and unwashed condition. They must be returned with all original tags, packaging, and accessories intact. We ask that you handle the items with the same care you would expect to receive them. Products must be returned in the exact condition in which they were received. This includes any protective packaging, boxes, and documentation that came with the item. We reserve the right to refuse a return if the product shows signs of wear, damage, alteration, or misuse, or if it is not returned in its original packaging.

Timeframe for Returns

We require that you initiate the return process within a reasonable timeframe from the date you receive your order. Our policy allows for a set number of days for you to decide whether you wish to keep your item. This window gives you ample time to receive your order, carefully inspect it in your home environment, and determine if it truly fits your space and aesthetic. We believe this timeframe provides a fair and generous opportunity for you to make your decision without feeling rushed. Any return requests submitted after this period may not be accepted, so we encourage you to act promptly if you are considering a return.

Non-Returnable Items

Due to the nature of our products and for hygiene reasons, certain items are not eligible for return. These include, but are not limited to, final sale items, clearance products, custom-made or bespoke pieces, and certain personal care or hygiene-related products. We clearly indicate on each product page whether an item is eligible for return or marked as final sale. Additionally, because we work with many artisans on small-batch productions, some collections may be non-returnable due to their limited and exclusive nature. We encourage you to review the product details carefully before making a purchase to avoid any disappointment. If you have any questions about whether a specific item is returnable, please do not hesitate to contact our customer service team before placing your order.

The Return Process

Initiating a return with Coastal Dressing is designed to be simple and straightforward. To begin the process, please visit the returns section on coastaldressing.com. You will be guided through a few steps to provide information about your order and the reason for your return. Once your return request is submitted and approved, you will receive detailed instructions on how to prepare and send your package back to us. We ask that you ensure the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping method, as we cannot take responsibility for items that are lost or damaged on their way back to us. Please include your order number or the return authorization reference inside the package to help us process your return efficiently.

Inspection and Processing

Upon receiving your return package, our team will conduct a thorough inspection of the items to ensure they meet our return eligibility criteria. This process involves checking the condition of the product, verifying that all tags and packaging are intact, and confirming that the item has not been used or damaged. Once the inspection is complete, we will proceed with processing your return. We aim to complete this process as quickly as possible, but we ask for your patience during busy periods. If your return is approved, we will initiate the next steps based on your preference—either a refund to your original payment method or an exchange for a different item.

Refunds

If you have elected to receive a refund, we will process the credit back to the original payment method used at checkout. The timing of the refund will depend on your bank or credit card issuer’s processing times. Typically, you can expect to see the funds reflected in your account within a certain number of business days from the date we process your return. Please note that we can only issue refunds to the original payment method for security reasons. If the original payment method is no longer active or available, please contact our team to discuss alternative arrangements.

Exchanges

If you would prefer to exchange your item for a different size, color, or alternative product, we are happy to facilitate this where stock is available. When you initiate your return request, you will have the option to indicate your preference for an exchange. If the desired replacement item is in stock, we will reserve it for you and process the exchange once your returned item has been received and inspected. If the item you wish to exchange for is out of stock, we will notify you and provide the option of a refund or selecting an alternative product. Exchanges are subject to product availability, and we cannot guarantee that a specific item will be available at the time your return is processed.

Product Variations and Defects

Please note that many of our products are handcrafted by skilled artisans. This means that slight variations in color, texture, size, and finish are not defects but rather the unique hallmarks of genuine craftsmanship. These natural variations are what make each piece one-of-a-kind and are part of the beauty and story of the product. Our product descriptions and images aim to represent these pieces as accurately as possible, but we encourage you to embrace these subtle differences. However, if you believe your item has a genuine manufacturing defect or has been damaged in transit, we ask that you contact our team immediately with photographs and a description of the issue. We will handle these cases on an individual basis and are committed to resolving them fairly.

Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange. These products are offered at a significantly reduced price and are sold as-is. We encourage you to review the product details, sizing, and descriptions carefully before purchasing final sale items, as all sales on these products are considered final.

Your Rights

This Returns Policy does not affect your statutory rights as a consumer. We are committed to complying with all applicable consumer protection laws and regulations. If you have any concerns about your rights, we encourage you to contact our customer service team for clarification.

We hope this Returns Policy provides you with the confidence to shop at coastaldressing.com with peace of mind. We value your trust and are dedicated to ensuring that every interaction with us is a positive one. Thank you for choosing to bring coastal elegance into your home with us.